Privacy Policy

Overview

ReplyHOA provides document drafting assistance and educational information. We are not a law firm and do not provide legal advice. This policy explains what data we collect and how we use it.

What we collect

• Notice text: The HOA notice text you paste or upload so we can analyze it and draft a response.
• Email address: Collected when you unlock a letter, for delivery and receipt purposes.
• Anonymous session ID: A cookie-based identifier that lets you pick up where you left off without creating an account.
• Payment confirmation: Processed by Stripe. We do not store your full card number.

How long we keep your data

• Notice text and OCR results: Retained for 90 days, then automatically deleted.
• Order and delivery records: Retained for 2 years for tax and dispute resolution purposes.
• Anonymous session data: Retained for 90 days.

Your rights

You can request deletion of your data at any time by emailing privacy@replyhoa.com. We will process your request within 7 business days.

Third-party services

• OpenAI: Processes notice text and generates letter drafts. Data is sent to OpenAI for processing.
• Stripe: Processes payments. Card details never touch our servers.
• Supabase: Stores case and order data with row-level security.
• PostHog: Product analytics and error tracking. No personal notice content is tracked.

Backend data access

ReplyHOA administrators with a valid admin token can view case metadata (status, dates, risk flags) for support purposes. Full notice text is visible only to the case owner. Admin actions are logged for audit purposes.

Contact

Questions about this policy? Email privacy@replyhoa.com.