Terms of Service

1. About ReplyHOA

ReplyHOA provides document drafting assistance and educational information. It is not a law firm, does not provide legal advice, and does not guarantee any HOA outcome. By using this service you acknowledge that ReplyHOA is a drafting tool, not legal representation.

2. Your account

ReplyHOA uses an anonymous browser session to associate your notice check and letter draft with your device. You may optionally provide an email address to recover purchased letters or receive delivery confirmation. You are responsible for maintaining access to the browser and email you used.

3. The service

• Free notice check: Upload or paste an HOA notice. ReplyHOA analyzes the text and identifies key details, potential gaps, and a suggested next step at no cost.
• Letter drafting: Provide details about your situation. ReplyHOA generates a draft response letter for your review.
• Letter unlock: Pay the unlock fee to receive the complete letter, email body, and evidence checklist as a downloadable PDF.

4. Payment

The letter unlock fee is $19.00 USD. Payments are processed by Stripe. Your card details never touch our servers. The unlock fee is currently waived during a limited-time free promotion; when the promotion ends, the standard fee applies.

5. Refunds

If the letter generation fails after payment and we cannot deliver your letter within 24 hours, you may request a full refund by emailing support@replyhoa.com. Refund requests are processed within 5 business days. If you received and downloaded a completed letter, the service is considered delivered and is non-refundable.

6. Acceptable use

• Use ReplyHOA only for your own HOA-related matters.
• Do not use generated letters for fraudulent, harassing, or illegal purposes.
• Do not attempt to reverse-engineer, scrape, or overload the service.
• You are solely responsible for the accuracy of information you provide and for reviewing every generated letter before sending it.

7. AI-generated content

Letters and analyses are generated by AI and may contain errors, omissions, or outdated references. You must review all output carefully before sending. ReplyHOA is not liable for consequences arising from unreviewed or modified output.

8. Limitation of liability

ReplyHOA is provided "as is" without warranties of any kind. To the maximum extent permitted by law, ReplyHOA and its operators shall not be liable for any indirect, incidental, or consequential damages arising from the use of the service. Total liability shall not exceed the amount you paid for the letter unlock.

9. Changes to these terms

We may update these terms periodically. Material changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance.

10. Contact

Questions about these terms? Email support@replyhoa.com.